Refund Policy

Refund overview

Elemech processes refunds based on how an order is cancelled, returned, or affected by delivery issues. Online payments are refunded to the original payment method wherever applicable.

Platform Fee & 24 Hours/Next Day Delivery Fee

Platform Fee: Elemech charges a fee that is non-refundable in case of cancellation/return to maintain the platform and ensure a smooth user experience.

24 Hours/Next Day Delivery Fee: This fee ensures faster shipping. Non-refundable in case of cancellation/return.

When fees are refunded

• If the order is lost before delivery, the complete order amount will be refunded if paid online, including the platform fee.
• If a customer cancels an order partially/fully or returns/exchanges an order, platform charges will not be refunded.
• If there is order cancellation from Elemech end, platform charges will be refunded.

Cancellation refunds

Elemech can cancel any order anytime due to product unavailability, out of coverage area, and any other unavoidable circumstances. If cancellation is initiated by Elemech, applicable platform charges will be refunded as stated above. Customer-initiated cancellations or returns/exchanges do not include a refund of platform fee or 24 Hours/Next Day Delivery Fee.

Returns & exchanges

Returns and exchanges are handled under Elemech's buyer protection policy. Platform fee and 24 Hours/Next Day Delivery Fee remain non-refundable on customer returns or exchanges. For assistance with a return or refund, contact us on +91 8171186225 during call timings: Mon – Sat, 9:00 AM – 8:00 PM.