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Ordering at Elemech is easy. Placing your first order at Elemech? Please follow the below mentioned steps:
If you need any assistance give us a call. We would love to take your order over phone. You may contact us on +91 8448 233 444 to book your order on COD mode. Call Timings: 10:30 AM - 4:30 PM (Monday to Saturday)
All the products on this website are sold by the suppliers registered with Elemech directly to the customers. Elemech provides only the marketplace services to its customers and suppliers. Elemech protects the interests of its buyers under buyer protection policy. For more details, please read our FAQs.
Your order would be delivered through reputed courier companies at your doorstep. Bulk Orders (greater than 10) & heavy items are shipped through surface & may take more than 10 days for delivery.
Once your Order is successfully placed, you will receive a confirmation over email and text message from Elemech.com. This mail will have all the details related to your order. Order details can also be viewed at My Account Order history, if you have placed the order through your log in id.
Platform Fee: Elemech charges a fee that is non-refundable in case of cancellation/return to maintain the platform and ensure a smooth user experience.
24 Hours/Next Day Delivery Fee: This fee ensures faster shipping. Non-refundable in case of cancellation/return.
Refund of platform fee/24 Hours/Next Day Delivery Fee:
Standard delivery time is 2-4 days, however for some products delivery time may vary depending upon the availability or depending upon the size of the order.
Time taken to deliver a product depends upon the below mentioned parameters:
Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.
You receive a confirmation call for your order to verify if there isn't any change with your order.
Yes. We do take orders over phone. You may contact us on +91 8448 233 444 to book your order on COD mode. Call Timings: 10:30 AM - 4:30 PM (Monday to Saturday)
Our order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Once your order is dispatched you receive an sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order you would receive a special update from our end.
Elemech can cancel any order anytime due to product unavailability, out of coverage area, and any other unavoidable circumstances. If cancellation is initiated by Elemech, applicable platform charges will be refunded as stated above. Customer-initiated cancellations or returns/exchanges do not include a refund of platform fee or 24 Hours/Next Day Delivery Fee.
Returns and exchanges are handled under Elemech's buyer protection policy. Platform fee and 24 Hours/Next Day Delivery Fee remain non-refundable on customer returns or exchanges. For assistance with a return, contact us on +91 8448 233 444 during call timings: 10:30 AM - 4:30 PM (Monday to Saturday).